FAQ

Shipping

If your order is $50 or over, we’ll ship it FREE anywhere within Australia. If it’s under $50, our flat shipping fee is $4.95. We use Australia Post or local couriers for all deliveries and each item is allocated it's own unique tracking code.

  • We’re proud of our fast, reliable service. Every order placed by 1pm AEST is shipped that afternoon
  • Australian metro locations receive orders within 2-3 days
  • Australian regional areas within 4-7 days

We only ship internationally to Europe at this time. However we are happy to try and do adhoc shipping to the rest of the world contact us at orders@glottogon.com for costs estimate, thanks. 

 

Returns and refunds

We are very proud of the products on offer at Glottogon. Whatever you’re looking for, we’re sure to have something suitable. But if when you get your order you are less than overjoyed, please do get in touch, either by email or phone and we will be happy to help. 

Privacy and security

We will always protect your privacy, and will never sell your details to or share them with anyone. Our online security is as good as it gets. To protect your financial details we use the most up-to-date version of 128 SSL encryption. This is the industry gold standard, approved and recommended by all major financial institutions. To make sure you are comfortable with our service, we are always happy to talk you through this in full – just give us a call on +61 (2) 9713 6793 if you’d like more information.

Payment and ordering

All our prices are in Australian dollars (AUD), and we do not accept other currencies. But we do, of course, welcome orders from customers overseas who wish to order for friends and family based in Australia. When you pay, your credit or debit card will be automatically charged with the AUD price. Please note that your bank or credit card provider may charge a fee to convert from your local currency. If you prefer to pay in your own currency, we provide a Paypal link.

Our payment methods are:

  • Online with Paypal as express checkout
  • Online with Visa, Mastercard  or Amex through our shopping cart
  • We require full payment before we can ship your order.

Lost puzzle & game pieces?

Don't worry it's not all bad - send us an email at hello@glottogon.com and we will send you out a new piece as soon as we can.